FAQ
- FAQ
Frequently Asked Questions
Do you provide a free consultation?
Yes, we provide a complimentary free of charge consultation to enable you to ask questions and discuss what your needs are.
What is your service area?
Our service area is primarily on the Northern Beaches, Eastern Beaches, Eastern Suburbs and the North Shore areas of Sydney NSW.
What services do you provide?
You can look in the Services page for more information.
- Daily Tasks in Shared Living
- Specialised Disability Accommodation
- Group Centre Activities
- Household Tasks
- Assistance with Daily Personal Activities
- Transport and Travel Arrangements
- Development of Daily Living and Life Skills
- Community and Social Participation
What is the NDIS and what does it do?
The NDIS, or National Disability Insurance Scheme, provides funding support to Australians living with a disability. The NDIS is overseen by the National Disability Insurance Agency, or NDIA.
This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government.
The NDIS now supports over 500,000 Australians with disability to access the services and supports they need.
Are the NDIS support applications means tested?
The NDIS is not means tested and has no impact on other types of support available, such as the carers allowance or disability support pension.
How does the NDIS work?
The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
Who is eligible for NDIS support?
If you are aged between 9 and 65, a local area coordinator can help you to understand the NDIS, apply and connect with other government and community supports.
If you have a child younger than 9, an early childhood partner can provide supports to children before they apply, and let families know if the NDIS is right for their child.
How can I apply for NDIS support?
Applying for NDIS support can be done over the phone (call 1800 800 110) or by completing an online Access Request Form and returning it to the NDIS. If you need some extra help applying, you can contact your local area coordinator, early childhood partner, or NDIA office.
What does the NDIS cover?
The types of supports that the NDIS may fund for participants include:
- daily personal activities
- transport to enable participation in community, social, economic and daily life activities
- workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
- therapeutic supports including behaviour support
- help with household tasks to allow the participant to maintain their home environment
- help to a participant by skilled personnel in aids or equipment assessment, set up and training
- home modification design and construction
- mobility equipment, and
- vehicle modifications.
The kinds of support NOT covered by the NDIS include things that are covered by another support or health program or are not related to your disability or support needs. Find out more here.
Does the NDIS cover dental expenses?
No, the NDIS does not cover dental, as this is considered not to be related to your disability.
Is ADHD covered by the NDIS?
ADHD is not covered by the NDIS. If there is another disability present that could be considered a primary disability, a person with ADHD may be eligible for cover for that primary disability.
Is there a pricing guide for the cost of NDIS services?
Yes, there is. Please see the NDIS Pricing Arrangements and Limits 2023-24 and 2024-25 below:
https://www.ndis.gov.au/media/7150/download?attachment
NDIS Pricing Arrangements and Limits 2024-25
How do I get a NDIS plan?
Once you have received an ‘access decision letter’ approving your access to the NDIS, it is time to create your plan.
Your plan with be created with three things in mind:
- How you are doing in different areas of your life
- Any goals you would like to pursue
- What kinds of support you need
The NDIS will set up a planning meeting with you. At this meeting you will discuss your plan and they will help you to create it. For more information please visit:
What is NDIS plan management?
If you do not wish to manage your own plan you can use a plan manager, their services can be covered under NDIS funding. If you would like to use a plan manager you can call 1800 800 110. For more detailed information please visit:
https://www.ndis.gov.au/participants/creating-your-plan/ways-manage-your-funding/plan-management
Can I buy consumables using NDIS funds?
The NDIS funds a range of supports and services which may include education, employment, social participation, independence, living arrangements and health and wellbeing.
In order to be considered reasonable and necessary, a support or service:
- must be related to a participant’s disability
- must not include day-to-day living costs not related to your disability support needs, such as groceries
- should represent value for money
- must be likely to be effective and work for the participant, and
- should take into account support given to you by other government services, your family, carers, networks and the community.
For more detailed information including how NDIS determine what is reasonable and necessary please visit:
https://www.ndis.gov.au/understanding/supports-funded-ndis/reasonable-and-necessary-supports
Can the NDIS help with housing?
Yes, you can. The NDIS funding extends to a range of housing options and living arrangements, including community housing in Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), and more. For more detailed information please visit:
https://www.ndis.gov.au/providers/housing-and-living-supports-and-services
What is the NDIS Quality and Safeguards Commission?
The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports.
What are the NDIS Practice Standards?
The NDIS Practice Standards specify the quality standards to be met by registered NDIS providers to provide supports and services to NDIS participants.
Is there an NDIS Code of Conduct?
Yes, there is a code that all providers and workers who deliver NDIS services must adhere to when working in the NDIS space.
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
- take all reasonable steps to prevent and respond to sexual misconduct
- Do not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.
For more information please visit:
What is an Advocate?
An Advocate is an independent person who can help with support for people with disability who face complex challenges.
If you are unable to act, speak or write about a difficult situation on your own, or don’t have
the support network to help you do so, then disability advocacy might be an option.
Click on the link to access the Disability Advocacy Fact Sheet.
Please follow the link below and you will be taken to a page on the NDIS website called Ask Izzy to find a Disability Advocate.
